Very quick to answer on messages and extremely attentive, patient to meet ANY request. I got my journal design totally remade. It turned out to be 100% custom made. If you chose the Express shipping, you'll get your item within 10-14 days anywhere in the world. Which I think is amazing considering the pandemic. I'm placing my second order very soon. THANK YOU SO MUCH DMLeatherStudio! I couldn't be more satisfied!