I ordered a custom journal cover and right from the beginning the seller was fantastic with communication. We spoke several times in regards to what I wanted and I was kept up to date with the status of my order. When my husband received the item, it came with a nice letter from the seller stating that if there were any issues to please reach out to them so they could be corrected. The custom engraving is gorgeous. The cover is actually a little too small for the journal my husband has (which is a mistake on my part - trying to estimate size from another state), so it unfortunately will not be able to be used for the specific journal. But he said that he will find something else to use it for. All in all, great product, great customer service and great craftsmanship. Thank you!