Ordered two of these for myself and partner. Asked for some custom changes (made for a4 size and a small change to internal layout) both changes were made as requested with no fuss and no additional charge. They asked for measurements etc and seemed genuinely concerned with getting the item right. Communication was excellent with quick response times. Item was sent within a week, which was more than acceptable given the changes I requested. Was a small delay with the item arriving, however that had to do with shipping issues / COVID and isn't a reflection on the business. Will definitely purchase further leather goods from here.