I placed an order for ten of these books with inscription. They inscribed one and sent it to me for approval and then followed up with the remaining nine after I approved the first one. They went out of their way to make sure I was satisfied with the first one. Great quality all around from the leather to the claps, retaining rings, zipper, pocket and even the paper inside. Definitely would recommend anyone looking for a good quality organizer to use DMLeather.